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Information

Welcome to KatsTies.com! We have compiled a list of answers to frequently asked questions in order to simplify your shopping experience. Included for your reference is information about tying your ties, solutions to keep your tie looking new, and other useful tidbits about all things necktie. If you require further information, feel free to contact us by email at info@katsties.com. Enjoy your stay!

  1. Who Is Kat's Ties?
  2. How Do I Contact Kat's Ties?
  3. Is It Safe To Order Online?
  4. How Do I Order Online?
  5. How Do I Get a Receipt?
  6. How Much Is Shipping?
  7. When Will My Order Be Shipped?
  8. What Is The Return Policy?
  9. What Happens to My Personal Information?
  10. What Other Purchase Methods are Available?
  11. Tie Care
  12. How to Tie a Tie?
  13. Can silk ties be shipped to the United States?
  14. Do BC Residents pay PST?
  1. Who Is Kat's Ties?

    2. Kat's Ties is 100% Canadian owned & operated since 1998. We are one of the largest Novelty Tie Retailers in Canada.
    kats ties location

  2. How Do I Contact Kat's Ties?

    3. Telephone: 250-338-5875
    Fax: 250-338-5874
    E-mail: info@katsties.com

  3. Is it Safe to Order Online?

    4. Yes.
    1. This website is certified secure by Trustwave.
    2. The site is protected and secure using a 128 bit SSL Certificate.
    3. No Card holder information is kept on site once the transaction is completed.


  4. How Do I Order Online?

    5. It is easy & secure to shop from the website. Browse one or all of the categories on the left side of the page. When you have found the tie of your choice, simply click purchase and enter the quantity you wish to purchase.

    When you are finished shopping, click CHECK OUT and fill out the information on the order form. At this time Kat's Ties accepts Visa and Master Card. All personal and credit card information is kept safe by utilizing 128SSL encryption technology and is destroyed once order is complete.

    By placing an order with katsties.com you authorize KCO Enterprise to bill your credit card for all unpaid Import or Customs charges, as well as any and all shipping costs to & from Kat's Ties caused by incorrect address information. Please check all address information carefully.

  5. How Do I Get A Receipt?

    6. When you have filled out your online order form go to the upper left corner, click file then print.

  6. How Much Is Shipping?

    7. Canadian Customers for mail Delivery is $6.50 which takes 5-9 Business Days
    Xpresspost is $15.00 for 2 to 3 Business Days
    All Canadian shipping costs are for 1-10 Ties

    US Customers for First Class Mail is $7.50 which takes 6-10 business days
    US Xpresspost is $20.00 which is 3-5 Days
    All US Shipping Costs are for 1-10 ties

    International Orders Are $8.50
    For 1-5 Ties

  7. When Will My Order be Shipped?

    8. All orders are shipped same or next business day of processing your order Monday - Friday. Orders placed on Saturday & Sunday will be processed & shipped on Monday.

  8. What Is The Return Policy?

    9. 30 days from date of Purchase. If not 100% satisfied, notify us at orders@katsties.com that you are returning an item along with your order number. Refund for the full amount of the item not including shipping costs will be processed if item is received within 30 days of the purchase with the receipt. All return shipping costs are the responsibility of the customer.

    Promotional Items
    If the return of a tie means you no longer meet the criteria of that promotion, the cost of the promotional item or items will be deducted from any refund.

  9. What Happens to My Personal Information?

    10. Personal information is used to fill your order, take your payment, ship your order & then e-mail you with the date your order is shipped. Your credit card information is destroyed once your order is processed. We do not sell, rent or share personal information with anyone. All information is encrypted using a secure server & SSL Certificate.

  10. What Other Purchase Options are Available?
    1. Fax: Select all the items you would like to purchase. Click checkout. Enter all shipping information, print the order form, and then fax the order to 250-338-5874 along with your credit card information.
    2. Phone your order between 10:00 Am - 5:00 PM Mountain Standard Time. Number is 250-338-5875.
    3. Money Order: When you select Money Order as your form of payment for your order an e-mail will be sent to you with the mailing address. Once your payment is received your order will be shipped and an e-mail sent with the shipping date.
    4. Email orders@katsties.com
    5. Visit us at one of the following locations.
      kats ties location

  11. Can silk ties be shipped to the United States?

    12. Sorry to inform all of our customers from the United States that we cannot ship any of our silk ties to the US at this time. This policy may change shortly

  12. Do BC Residents pay PST?

    13. All prices include PST for BC Residents